These Terms of Use ("Terms") govern your access to and use, as an individual residing in Brazil, of applications, websites, content, goods and services (the "Services") provided by VISIBOX, established in Brazil, headquartered at Rua Eça de Queiroz no. 1260, in the city of CURITIBA, Paraná, registered under CNPJ no. 45.704.454/0001-81.

VISIBOX REQUESTS THAT YOU (the “USER”) READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE SERVICES.
By accessing and using the Services, you agree to these terms and conditions, which establish the contractual relationship between you, as a user, and VISIBOX.
VISIBOX may change the Terms relating to the Services at any time; when modifications are made, users will be notified by email.
By using the Services, you agree that you have read, understood, and accepted the Terms and conditions set out here.

1. Glossary

1.1 User: an individual browser of the Site.

1.2 Site: the location where information is collected and made available through virtual pages presented on the Internet, accessible by computer or other communication means.

1.3 User: Someone who provides information to VISIBOX.

1.4 Personal data: information relating to a natural person who is identified or identifiable.

1.5 Processing of personal data: any operation performed on personal data, such as those involving collection, production, receipt, classification, use, access, reproduction, transmission, distribution, processing, storage, archiving, deletion, evaluation, modification, communication, transfer, dissemination or extraction.

1.6 Data subject: the natural person to whom the personal data being processed refers.

1.7 LGPD: General Law for the Protection of Personal Data (Brazil).

2. Description of the Service

VISIBOX’s mission is to improve our clients’ online visibility to enable them to reach a greater number of customers and be more productive and successful.

2.1 Description of Service: VISIBOX is a digital solution which, through a proprietary methodology combined with an innovative algorithm, helps websites to improve their rankings on Google, with the primary aim of positioning them on the first page for a given search. The user is responsible for defining the URL and the phrase (keyword) they wish to rank for.

Charges for the service will occur in a monthly subscription format, which begins only when the defined website reaches the first page. Monitoring and verification are conducted using the ScaleSerp platform, ensuring transparency and impartiality of the analysis.

2.2 Contracting the service: To contract the service, three steps are required. Beyond registration information, the user will share: the URL, the chosen phrase(s), and payment information. The user must register a payment method so that, once the result is achieved, the charge may be made. Once contracted, no further mandatory effort is required from the user on the platform.

However, any and all SEO effort the user undertakes on their site may in some way contribute to the success and speed of the platform.

2.3 Scope of the service: The platform will act exclusively within the scope contracted by the customer, using only the data provided to perform the service. In addition, registration data will be used only for security and login; therefore, they will be handled only at registration and when the user logs in.

Such data will be stored by VISIBOX for the full duration of the contract. If terminated, VISIBOX will retain the data for an additional 30 days before deleting it completely, in order to maintain proper platform functioning.

2.4 Fees: For all charges of any products and services you agree to purchase from the Platform, Visibox will charge your credit card, debit card or alternative payment method offered by Visibox. All charges are non-refundable. Visibox will make clear what your charges will be, so you will know when you buy something and how much it will be.

Should legal action be necessary to collect due balances, you agree to reimburse Visibox for all expenses incurred in recovering amounts due, including legal fees and other legal expenses. You are responsible for purchasing and paying for any Internet access and telecommunications services required to use this Platform.

You are also responsible for any taxes associated with any purchases made through the Platform, including, but not limited to, sales, use, or value-added taxes.

2.5 Payment: When engaging Visibox’s platform, the user has the following payment options:

• Pix
• Bank Slip (“Boleto Bancário”): generation of a bank slip due within up to 5 (five) business days.
• Credit Card

Visibox uses VINDI as the payment gateway, which is responsible for processing all financial transactions. VINDI ensures protection of payment data, in accordance with PCI DSS security standards. Visibox does not directly store any credit card information, ensuring greater security and privacy for its users.

2.5.1 Cancellation, refunds or others

• The user may request cancellation of their account at any time; the contract is for 12 months. However, after the first charge, the two subsequent months will be mandatory and fully charged, regardless of cancellation.
• After payment of the current month, there will be no refund for that period, even if cancellation is requested before the end of that month. If cancellation is made after payment of the current month, the user will not be entitled to any refund of any amount already paid.
• Refund Policy: Visibox commits to processing refunds within up to 72 hours after the request, when applicable and as per the conditions described in these Terms.

2.5.2 User Responsibility for Payment: The user is responsible for ensuring the validity and availability of funds in the chosen payment method. The specific responsibilities for each payment method are:

• Credit Card: The user must ensure that the card registered is active and has sufficient funds at the moment of automatic charge. Failure to authorise or failure due to insufficient balance will be considered default.
• Bank Slip: The user must make payment of the bank slip by the stipulated due date. Non-clearance of the slip by that date will be considered a payment delay, which may result in suspension of service.
• Pix: The user must make the Pix payment within the due deadline. Failure to make payment by the deadline will be considered a delay, which may result in suspension of services.

2.5.3 Default: In case of delayed payment, the user will be considered in default, and the following measures will be adopted to ensure compliance and service continuity:

• Access Deactivation / Subscription Cancellation: Access to the VISIBOX platform will be automatically deactivated after 10 days of non-payment of the invoice. The service will be reactivated only after the outstanding amount is settled.
• Ranking Demotion: If the subscription is cancelled due to default, all SEO positions achieved through Visibox’s services will be demoted, negatively affecting the site’s performance and visibility.
• For Registrations made with CPF: In case of default, the CPF of the person responsible for the account will be included in credit protection agencies, such as Serasa, after 15 days of overdue payment. This may affect credit with financial institutions. The user acknowledges that it is their responsibility to avoid inclusion in delinquent registries by ensuring payment within the stipulated deadlines.
• For Registrations made with CNPJ: For accounts registered with a CNPJ, default will result in protest of the company’s CNPJ after 15 days of overdue payment. This may negatively impact the company’s reputation and credit with financial institutions, in addition to harming relationships with suppliers. The user is responsible for keeping payments up to date to avoid such outcomes.

The user is fully responsible for ensuring payments are made regularly and within the deadlines established. Default, whether via credit card, bank slip or Pix, is the user’s exclusive responsibility, who is aware of the measures Visibox may adopt in case of delay, as described in these Terms of Use.

To regularise a late payment, the user must contact Visibox support and settle the outstanding payment. Once the debt is fully paid, access to the platform will be reinstated. However, restoration of previously achieved SEO positions will be subject to a new evaluation by Visibox; there is no guarantee that the prior status will be automatically restored, as a fresh assessment will take place.

2.5.4. Monthly Subscription: Visibox operates a monthly subscription model, guaranteeing quality and efficiency of its operations. As part of this commitment, the client’s site must reach the first page of Google for at least 15 days each month, provided all technical requirements established by Visibox are met.

Among these requirements are, for example, proper indexing of the site in Google and inclusion of the chosen phrase in required fields, according to the specified technical requirements. Visibox will conduct periodic checks to verify whether the site is correctly configured and eligible to reach the desired ranking.

If the site does not reach the first page of Google for the minimum period in a given month, and the client has fully met all technical requirements set by Visibox, no charge will be made for that month. If the charge has already been made, the value will be refunded to the client. However, this analysis will be based upon the previously established technical criteria; it is essential that all guidelines have been correctly followed by the client.

The client commits to immediately informing Visibox of any alteration made to their site, whether by technical maintenance, structural changes, platform change or any other modification that may affect ranking work. The client must also report instances of instability, downtime, or any technical issue that may compromise indexing performance or the site’s presence in Google’s search results.

If any alteration, failure or technical problem that prevents Visibox from performing site ranking is not previously reported, Visibox shall not be liable for loss of performance in search results. Failure to meet this obligation may directly affect the expected results, as well as Visibox’s guarantees, absolving the company of liability for failure to achieve the predicted ranking.

2.5.5. Uso dos Dados para Contato Ao fornecer seus dados de contato para o uso dos serviços da VISIBOX, o usuário concorda expressamente que essas informações poderão ser utilizadas pela VISIBOX para fins de comunicação, em conformidade com a Lei Geral de Proteção de Dados Pessoais (LGPD) e outras legislações aplicáveis. Esses dados poderão ser utilizados para entrar em contato em situações como:

• Atrasos no pagamento;
• Problemas relacionados à prestação dos serviços;
• Questões operacionais ou administrativas relevantes.

A VISIBOX compromete-se a tratar os dados pessoais de acordo com os princípios da transparência, segurança e minimização do uso, coletando apenas as informações necessárias para garantir a execução do contrato e a comunicação com o usuário. A empresa não compartilhará dados com terceiros sem o consentimento prévio do usuário, exceto quando exigido por lei ou para o cumprimento de obrigações legais.

Os dados de contato poderão ser utilizados por meio de e-mail, telefoneou outros meios de comunicação, sempre com o objetivo de resolver pendências, regularizar pagamentos e garantir a continuidade dos serviços contratados. A VISIBOX assegura que todas as informações pessoais são tratadas com confidencialidade e em conformidade com os padrões de segurança estabelecidos pela LGPD.

3. Platform

3.1 Registration on the platform:

• To access the account it is necessary to register on the platform through a form, in which the user will provide truthful, accurate, complete, and up-to-date information.
• After completing registration, the user will receive a confirmation message by email.
• The information requested for registration includes: name, email address and/or mobile phone number, CPF or CNPJ, physical address (with postal code, state, and city). The user must also provide payment details, such as credit or debit card number, for processing and billing.
• The user may close their account at any time by sending an email to contato@visibox.com.br with the subject “Request for Account Deletion”. The account closure will be processed after fulfilling all contractual obligations.

3.2 Age of majority: Access to the site is restricted to persons aged 18 (eighteen) or over, in accordance with applicable law.

3.3 Term: This contract has an initial term of 12 (twelve) months, with automatic renewal for subsequent periods of equal duration, unless otherwise expressed. The loyalty programme rules applicable to the contract are detailed in the VISIBOX FIDELITY PROGRAMME, which is an integral part of this contractual relationship between the client and Visibox.

By joining this contract, the client declares that they are aware of and agree with the conditions established in the VISIBOX FIDELITY PROGRAMME, which governs any permanence requirements and other criteria applicable to the continuity of the services. The user may request cancellation at any time, observing the conditions set in section 2.5.1.

3.4 Technical Requirements: When contracting Visibox’s services, certain technical configurations are essential to ensure optimal functioning of the tool. You will have a period of 15 consecutive days to meet these requirements.

Required actions include: ensuring Google indexes your site (if it is not yet indexed), and adding the chosen phrase for ranking in three specific places on the site: in the browser tab title (Tab Title), the meta description visible in Google search results (Meta Description), and the main page title (H1), which appears in the body of the site.

If you are already a Visibox client, the same rules apply, counting 15 consecutive days from the date you are informed of the need for adjustments.

We understand that these changes may require technical skill, therefore we offer full support to assist you. If you prefer, you may authorise Visibox to carry out the necessary adjustments on your site. In that case, in addition to authorisation, you must provide FTP access or login to the platform used to build the site, allowing us to make changes directly.

And if the issue relates to Google indexing, access to Google Search Console will also be required to correct or configure this feature. Once we receive the accesses, Visibox has up to 48 hours to complete all required adjustments. To facilitate contact, you may send your authorisation directly via WhatsApp: +55 41 3525-5620.

A specialised team is ready to serve you and forward your request quickly and efficiently, ensuring that changes are made within the specified deadline.

Visibox values the security of clients’ information and is committed not to retain any access data provided by you. Thus, once we conclude the adjustments, you may change passwords and logins if you prefer, ensuring full control and security over your information.

On the other hand, it is important to emphasise that if the technical requirements are not met within the stipulated 15 consecutive days, the contract will be terminated automatically. This will be done at no additional cost to you, and the termination of the contract will be communicated formally.

A Visibox está comprometida em oferecer o melhor serviço e suporte, garantindo que sua experiência seja eficiente e tranquila. Se tiver dúvidas ou precisar de mais informações, entre em contato conosco no canal de atendimento descrito na cláusula 9.5.

4. Client’s Commitments

4.1 Accuracy of information and updates: The client agrees to provide truthful and accurate information at registration and at any subsequent update. The responsibility for providing correct, valid and complete data lies solely with the client. If any provided information changes, such as email address or payment data, the client must update them immediately on the platform.

4.2 Account credentials: The client is solely responsible for keeping their login credentials (username and password) safe and up-to-date. Protection of the password is the exclusive responsibility of the client, and any misuse by third parties will be considered the responsibility of the account holder. In case of loss, theft, or suspicion of unauthorised use of the account, the client must change their password and notify VISIBOX immediately to prevent any unauthorised access.

4.3 Account access: The client’s account may only be accessed using the username and password created at registration. These credentials are personal, non-transferable, and may not be shared with third parties. VISIBOX is not responsible for unauthorised access resulting from negligence or sharing of credentials by the client.

4.4 Payment maintenance: The client must ensure that registered payment data, such as credit or debit card number, are always up-to-date and valid. Should the card expire or be cancelled, the client must update this information immediately to avoid interruption of services contracted.

4.5 Proper use of the Platform: The client agrees to use VISIBOX’s platform lawfully and appropriately, refraining from acts that may impair the platform’s functioning, violate other users’ privacy or breach applicable law. Misuse of the platform, such as attempts to breach security or unauthorised modifications of features, may lead to suspension or termination of the account, without prejudice to other legal actions.

4.6 Communication and Support: The client must keep their contact details, such as email and phone number, up-to-date in order to receive important communications and notifications from VISIBOX. If the client has any doubt or technical issue, they should contact VISIBOX support via the official channels to obtain assistance.

5. Rights of Data Subjects

In accordance with the LGPD, data subjects are guaranteed the rights to:

• confirmation of existence of data processing;
• access to the data;
• correction of incomplete, inaccurate, or outdated data;
• anonymisation, blocking or deletion of unnecessary, excessive or improperly processed data;
• data portability to another service or product provider, upon express request, in accordance with regulations of the National Authority, observing trade and industrial secrets;
• deletion of personal data processed with consent of the data subject, except in the cases provided for in art. 16 of the Law;
• information on public and private entities with which the Controller carried out shared use of data;
• information about the possibility of refusing consent, and about consequences of refusal;
• revocation of consent, according to §5 of art. 8 of the Law;
• right not to be subject to automated decisions (Art. 20, LGPD).

6. Intellectual and Industrial Property

6.1. Trademark: The trade name, service mark, name, logo of VISIBOX are registered industrial property and may not be reproduced without the express authorisation of the company.

6.2. Content: Except as otherwise stated in these Terms, all content, campaigns, images, videos, photographs, product descriptions and trademarks made available on the Site in any language or form are owned by VISIBOX or licensed. Therefore, the user may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any registered trademarks of VISIBOX.

These restrictions include advertisement or promotion relating to the distribution of materials on the Platform or use on another Platform or computer network environment, without prior written authorisation from VISIBOX.

6.3 Claims of Copyright or Related Violations: Claims of copyright infringement or of another nature must be forwarded to the representative designated by VISIBOX at contato@visibox.com.br.

7. Privacy and Protection of Personal Data

VISIBOX assures users of the site all rights provided by Law no. 13,709 of 14 August 2018 (Brazil’s General Law for the Protection of Personal Data - LGPD). The company adopts rigorous information security practices to guarantee protection, confidentiality, and integrity of personal data, ensuring user privacy and compliance with applicable legislation.

7.1 Collection and Use of Data

7.1.1 VISIBOX collects data provided by users for various purposes, always in accordance with prevailing legislation and with the LGPD.

7.1.2 The VISIBOX site does not collect personal data by means of cookies or similar technologies.

7.1.3 The data provided by users on the site are used exclusively to provide, support, personalise and develop the services contracted. To this end, VISIBOX may use automated systems to provide a more relevant and useful experience to the user.

7.1.4 VISIBOX monitors, by appropriate means, its compliance with obligations related to the protection of personal data.

7.1.5 VISIBOX does not share personal data with third parties for advertising purposes or ad networks. Data will only be shared with our partner entities to provide support and enhance the services offered, always respecting the intended purposes.

7.1.6 Data Storage: Personal data will be stored while the user’s account is active and while necessary for provision of the contracted services. After account closure, data will be deleted within up to 30 days, except where retention is required to fulfil legal obligations.

7.1.7 International Data Transfer: VISIBOX may transfer personal data to servers located in other countries. In all cases, such transfer will be carried out in accordance with LGPD provisions, via contracts ensuring data protection according to legal standards.

7.1.8 Legal Grounds for Data Processing: VISIBOX uses as legal basis for the processing of personal data the user’s consent, performance of contract, and legitimate interest, as established under LGPD.

7.2 Purposes of Data Use: VISIBOX uses data provided by users for various purposes, always respecting the principles of minimisation, necessity and adequacy in accordance with LGPD:

• We assist the user in resolving technical problems and general support for correct use of the platform.
• The contact data provided by users, such as email and telephone, are used to facilitate communication between the parties, whether for important notifications, technical support, service updates, financial matters, or to address payment-related or other relevant issues.
• We investigate, respond to and resolve any complaints and issues relating to the use of VISIBOX’s services.
• Public feedback provided by users is used to conduct research and continuously improve our services. This allows us to offer a more intuitive, personalised and engaging experience, as well as to foster growth and user engagement on our platform.
• Users’ data are also used to enhance platform security, preventing and investigating fraud, breaches, or activities that may harm members or the integrity of our services.
• VISIBOX also processes data for internal insights and analysis, such as user demographics. These data are processed in aggregate and anonymised, so that users are not individually identified.

7.3 In addition, VISIBOX uses third-party services to process payments and other functionalities, such as payment gateways, authentication services and communication platforms. These third parties have their own privacy policies and terms of use, which may differ from Visibox’s practices. We recommend users access and read these policies to understand how personal data are handled by those service providers.

VISIBOX is not responsible for third-party privacy practices; it is the user’s responsibility to review and adhere to the terms of those services.

7.4 VISIBOX ensures that all data processing activities are performed in compliance with LGPD, respecting principles of minimisation, necessity and adequacy, and applying technical and organisational measures to protect users’ personal data.

8. Limitation of Liability

Use of VISIBOX and the consequences arising from its use are the sole responsibility of the user. VISIBOX is exempt from responsibility in any scenario; support may be contacted at contato@visibox.com.br in case of doubts or adverse situations.

8.1. Without prejudice to other conditions of these Terms, VISIBOX is not liable for:

• Problems arising from improper functioning occurring on your devices or equipment;
• Any direct or indirect damage caused by third-party events, such as hacking attacks, system failures, server or internet connection failures, including by software activities which may in any way damage physical or logical assets or your connection resulting from access, use and navigation of the site.

9. Update of these Terms

VISIBOX reserves the right to modify, change or update these Terms of Use at any time, to reflect changes in the services, legal or regulatory requirements, or for any other relevant reason. Any amendments will come into force immediately upon publication of the new Terms on the site, and users will be notified by email or by means of a notice prominently displayed on the platform.

We recommend users to review the Terms of Use periodically to stay informed of any updates. Continued use of the services after publication of changes will be deemed acceptance of the new conditions.

10. General Provisions

10.1 Communication: The user acknowledges that any communication via email (to the address provided in your registration) is valid, effective and sufficient for dissemination of any subject relating to the site.

Visibox may send messages about status, availability or other issues relating to the services. The user understands that they cannot opt out of receiving such service messages, including security and legal notices.

10.2 Visibox may change these Terms and other rules and criteria established, services provided, additional registration fields or data insertion, intermediary companies and other things it deems necessary, always notifying you, as user, about the new version and making it available for consultation.

10.3 Copyright Notice: All site designs, graphics, text selections, arrangements and all software are property of VISIBOX.

10.4 Termination: VISIBOX may block access to our Platform if: the user violates these Terms of Use; it is not possible to verify or authenticate any information provided by the user; or if VISIBOX believes that the user’s actions may cause financial loss or legal liability for the parties involved.

10.5 Support Channels: You may use the Support Channels provided on the site whenever you need to contact us, or by the contact means below:
Email: contato@visibox.com.br

10.6 Governing Law and Jurisdiction: These Terms shall be governed by and construed exclusively in accordance with the laws of Brazil. The courts of Curitiba are chosen as the only competent venue to resolve any disputes arising from these Terms.

Curitiba / Paraná

Last updated: 12 December 2024.